MixSpace

MIXSPACE / SUPPORT

A little help.
More room to explore.

Support for MixSpace on Apple Vision Pro. Find answers about 3D models, Gaussian Splatting, and panoramic images, or get in touch with us.

Let’s get it sorted.

Questions, bug reports, and ideas are welcome.


Email support

A few details help us help you

  1. MixSpace version and visionOS version
  2. What happened and the steps to reproduce it
  3. File format and size, if relevant

Screenshots are optional. Please remove personal or confidential information before sending. Do not send passwords or private files.

Common questions

A good place to start
How do I import content?

Use the import button in the MixSpace library to select a 3D model, Gaussian Splatting file, or image from Files. You can also import an image with the photo picker. If a file is stored in iCloud or another file service, make sure it has finished downloading to your device.

Which file formats are supported?

3D models: USDZ and Reality. Gaussian Splatting: PLY, SPLAT, SPZ, KSPLAT, and SOG. Images: JPEG, PNG, HEIC, HEIF, and TIFF. PLY files must contain compatible Gaussian Splatting data; not every PLY mesh or point cloud can be opened.

What if a file will not open or runs slowly?

Check that the format is supported and the file is intact, then close other content and try again. Complex models or large Gaussian Splatting files may need more memory; try a smaller or optimized file. If the problem continues, email us the file format and size, app version, visionOS version, and steps to reproduce the issue.

Why is the laser pointer not visible?

Enable Laser Pointer in MixSpace on Apple Vision Pro and allow hand tracking when prompted. If you previously denied access, check MixSpace’s hand-tracking permission in system Settings, then turn Laser Pointer on again. Keep your hands within the device’s tracking range.

Does deleting a library item delete my original file?

Deleting an item from the MixSpace library removes only the copy stored in the app. It does not delete the original in Files or Photos. Keep your own copies of important files.

Does MixSpace upload my content?

No. MixSpace processes imported content on your device. It does not collect user data or upload your files, images, or hand-tracking data to the developer. Any iCloud, file-provider, or system backup service you choose is managed by its respective provider.